Last updated: October 15, 2026

Welcome to Eco Aventura Peru. By accessing or using our website and our tourism services, you accept the following Terms and Conditions. If you do not agree with any of them, we recommend that you do not use our services.

1. General Information

Eco Aventura Peru is a travel agency and tour operator based in Cusco, Peru (Av. Tetecaca S/N), offering tours, treks, climbing expeditions, ATV adventures, transport, tailor-made packages and cultural experiences.

2. Acceptance of the Terms

By using our services or making a booking, you acknowledge that you have read, understood and accepted these Terms and Conditions, as well as our Privacy Policy.

3. Services Offered

• Guided day tours
• Multi-day treks and climbing expeditions
• ATV adventures
• Complete tour packages (including Machu Picchu)
• Tourist transport
• Accommodation bookings
• Tailor-made services

The specific details of each service (price, itinerary, schedules, inclusions, exclusions and cancellation policy) will be provided before the booking is confirmed.

4. Prices and Payments

• Prices are quoted in US dollars (USD) or Peruvian soles (PEN) and include applicable taxes unless stated otherwise.
• A deposit or full payment may be required to confirm a booking, especially for services with limited availability such as the Inca Trail, Machu Picchu tickets and trains.
• Accepted payment methods include credit/debit cards, bank transfers and secure online payment gateways.
• You are responsible for the validity of the payment details you provide.
• Eco Aventura Peru does not store full credit card information.

5. Booking Process

A booking is considered confirmed only when you receive a confirmation email or message from our team and the corresponding payment has been successfully processed. Some tours require additional information such as full names, passport numbers, ages, student cards or medical restrictions.

6. Changes, Cancellations and Refunds

6.1 Cancellations by the traveler

• Cancellations must be requested in writing by email.
• Each tour has specific conditions that will be communicated at the time of booking.
• Cancellations made more than 30 days in advance: partial or full refund depending on the service.
• Cancellations made less than 30 days in advance may be subject to penalties.
• No-show: non-refundable.
• Inca Trail permits, Machu Picchu tickets and train tickets are issued in your name and are non-refundable and non-transferable once purchased.

6.2 Changes

• Changes of dates, itineraries or services are subject to availability.
• Administrative fees may apply.

6.3 Cancellations by Eco Aventura Peru

We may cancel or modify a service due to extreme weather, strikes or closure of tourist sites, safety situations, force majeure or other causes beyond our control. In these cases we will offer alternatives, rescheduling or a refund as appropriate.

7. Traveler Obligations

You agree to:

• Provide true and complete information.
• Behave responsibly during the tours.
• Follow the instructions of the guides and staff.
• Respect the safety, environmental and cultural rules of each destination.
• Be in an adequate state of health for the activities booked.

8. Health and Safety

Many of our tours take place at high altitude (above 4,000 m). Some activities may require good physical condition, prior acclimatization in Cusco, special equipment, restrictions for children or older adults, and the declaration of pre-existing medical conditions. We strongly recommend travel insurance that covers high-altitude activities. Eco Aventura Peru is not responsible for problems arising from medical information omitted by the traveler.

9. Limitation of Liability

Eco Aventura Peru is not responsible for:

• Loss, damage or theft of personal belongings
• Accidents caused by the traveler’s negligence
• Delays due to causes beyond our control
• Services provided directly by third parties (hotels, trains, transport, etc.)

In adventure activities, the traveler accepts the inherent risks related to nature and the mountain environment.

10. Documents and Entry Requirements

Travelers are responsible for having a valid passport, any required visas, entry permits and health requirements. We provide guidance, but we are not responsible for denied or incomplete documents.

11. Intellectual Property

All content on this website — including texts, logos, photographs, videos and designs — belongs to Eco Aventura Peru or its respective owners and is protected by copyright law. Total or partial reproduction without prior authorization is prohibited.

12. Use of the Website

You agree not to carry out malicious or illegal activities, attempt to access restricted areas, copy content without permission, or send spam through our forms.

13. Force Majeure

We are not responsible for non-performance or delays caused by events beyond our control, including natural disasters, social conflicts, pandemics or government restrictions.

14. Complaints Book

In accordance with Peruvian consumer protection law, Eco Aventura Peru has a Complaints Book (Libro de Reclamaciones) available to our customers. You can also send any complaint or suggestion to info@ecoaventuraperu.com.

15. Changes to these Terms

Eco Aventura Peru may update these Terms and Conditions at any time. The current version is always published on this website.

16. Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Peru. Any dispute shall be submitted to the courts of the city of Cusco.